Returns & Policy

Returns and Refund Policy

We want our customers to have a seamless shopping experience with us at The Front Row Couture. However, if for any reason you are not satisfied with your purchase, please let us know. We are here to assist you.

1. Exchange Policy:
– If you wish to exchange the product for a different color, size, or style (subject to availability), please inform us within 48 hours of receiving the product.
– The product should be unused and in the same condition as you received it, with its original packaging and tags.
– The exchange request should reach us within 14 days from the date of product delivery.
– Once we receive the returned merchandise, our customer care team will inspect it to determine if an exchange is possible.
– The exchange will be facilitated based on availability and our discretion.

2. Return Policy:
– In the unlikely event that the merchandise you received is not in good condition, damaged, defective, or different from what you expected, you may return the unused merchandise in its original packaging and with original tags for an exchange.
– Please inform us of the issue within 48 hours from the date of product receipt.
– The returned merchandise should reach us within 14 days from the date of delivery.

3. Refund Policy:
– If you do not wish to exchange the product, we will provide a refund in the form of a Credit Note.
– The refund will be issued once we receive the returned merchandise and inspect it for eligibility.

For any exchange or return requests, please contact our customer care team at thefrontrow118@gmail.com within the specified time frames mentioned above.

Please note:
– The Front Row Couture reserves the right to refuse an exchange or return if the product does not meet the specified conditions.
– The customer is responsible for the shipping costs associated with returning the merchandise, unless the return is due to our error or a defective product.

For any further queries or concerns regarding our return and policy, please reach out to us at thefrontrow118@gmail.com.

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